Refund Policy

1. Overview

At Klero, we want you to be satisfied with our service. This Refund Policy explains our policies regarding refunds, cancellations, and billing disputes for our subscription services.

By subscribing to our service, you agree to this Refund Policy. If you do not agree, please do not subscribe to our service.

2. Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellation will take effect at the end of your current billing period.

When you cancel:

• Your subscription will remain active until the end of the current billing period
• You will continue to have access to all features until the subscription expires
• No further charges will be made to your payment method
• Your account will be downgraded to the Free plan after expiration (if applicable)

3. Refund Eligibility

3.1 Monthly Subscriptions

For monthly subscriptions, refunds are generally not provided once payment has been processed. However, we may consider refund requests on a case-by-case basis if:

• You cancel within 14 days of your initial subscription
• You experience technical issues that we cannot resolve
• There was an error in billing or service delivery

3.2 Annual Subscriptions

For annual subscriptions, you may be eligible for a prorated refund if:

• You cancel within 30 days of your initial subscription (full refund)
• You cancel after 30 days (prorated refund based on unused months)
• You experience service issues that we cannot resolve

Refunds for annual subscriptions canceled after 30 days will be calculated based on the number of unused months remaining in your subscription period, minus any applicable processing fees.

4. How to Request a Refund

To request a refund, please contact our support team:

• Email: support@klero.com
• Subject: Refund Request - [Your Account Email]

Please include the following information in your refund request:

• Your account email address
• Reason for the refund request
• Date of subscription purchase
• Transaction ID or invoice number

We will review your request and respond within 5-7 business days. Approved refunds will be processed to your original payment method within 10-14 business days.

5. Non-Refundable Items

The following are not eligible for refunds:

• Add-on services or one-time purchases (unless otherwise specified)
• Subscriptions canceled after the refund eligibility period
• Accounts terminated for violation of our Terms of Service
• Processing fees or transaction fees charged by payment processors
• Services that have been fully consumed or used

6. Chargebacks

If you initiate a chargeback or dispute a charge with your payment provider, we may suspend or terminate your account immediately. We encourage you to contact us directly to resolve any billing issues before initiating a chargeback.

If a chargeback is issued, we reserve the right to dispute it and provide evidence of service delivery and your agreement to our Terms of Service.

7. Subscription Upgrades and Downgrades

When you upgrade your subscription, the new rate will be prorated and charged immediately. The difference will be calculated based on the remaining time in your current billing period.

When you downgrade your subscription:

• The downgrade will take effect at the end of your current billing period
• No refund will be issued for the unused portion of your higher-tier subscription
• You will continue to have access to your current plan's features until the period ends

8. Free Trial Period

If we offer a free trial period, you will not be charged until the trial period ends. You can cancel at any time during the trial period without being charged.

If you do not cancel before the trial period ends, your subscription will automatically begin and you will be charged according to your selected plan.

9. Billing Disputes

If you believe you have been charged incorrectly, please contact us immediately at support@klero.com. We will investigate the issue and work with you to resolve it.

All billing disputes must be reported within 60 days of the charge date. Disputes reported after this period may not be eligible for resolution.

10. Refund Processing

Approved refunds will be processed to your original payment method. Processing times vary by payment provider:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfers: 10-14 business days

If you do not receive your refund within the expected timeframe, please contact us and we will investigate.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our service after changes are posted constitutes acceptance of the modified policy.

Material changes to this policy will be communicated to active subscribers via email.

12. Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

• Email: support@klero.com
• Support Hours: Monday - Friday, 9:00 AM - 6:00 PM [Your Timezone]