Refund Policy

At Klero, we strive to provide the best possible experience. If you are not satisfied with our service, this Refund Policy outlines the conditions under which refunds may be granted.

1. General Refund Policy

All purchases made on Klero are considered final. However, we may issue refunds under specific circumstances outlined below.

2. Eligibility for Refunds

We may grant refunds under the following conditions:

2.1 Technical Issues

If you experience persistent technical issues that prevent you from using Klero, and our support team is unable to resolve them, you may be eligible for a refund.

2.2 Billing Errors

If you were charged incorrectly (e.g., duplicate transactions, incorrect amount), we will issue a refund upon verification of the error.

2.3 Accidental Purchases

Refunds for accidental purchases may be granted at our discretion if the request is made within 48 hours of the transaction.

3. Non-Refundable Situations

Refunds will NOT be provided under the following circumstances:

• Change of mind after purchasing a plan.
• Failure to cancel a subscription before renewal.
• Partial usage of the service.
• Violation of our Terms of Service leading to account suspension.

4. How to Request a Refund

To request a refund, please contact our support team at support@klero.ai with the following details:

• Your name and email associated with the account.
• Transaction ID or payment details.
• Reason for the refund request.

Refund requests are reviewed within 5-7 business days, and if approved, funds will be returned to the original payment method within 7-14 business days.

5. Changes to This Policy

Klero reserves the right to update this Refund Policy at any time. Any changes will be communicated on our website.