Terms of Service

1. Agreement to Terms

By accessing or using Klero's services, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access or use our services.

These Terms apply to all users of the service, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.

2. Description of Service

Klero provides a platform for collecting, organizing, and managing customer feedback, product roadmaps, and changelogs. Our services include:

• Feedback boards and forums
• Product roadmap management
• Changelog and announcement features
• AI-powered feedback analysis and insights
• Integration with third-party tools
• API access (for applicable plans)

3. Account Registration

To access certain features of our service, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

You must be at least 18 years old to create an account. You are responsible for ensuring that all users you invite comply with these Terms.

4. Acceptable Use

You agree not to:

• Use the service for any illegal purpose or in violation of any laws
• Transmit any harmful code, viruses, or malicious software
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the service or servers
• Use automated systems to access the service without permission
• Impersonate any person or entity
• Collect or harvest information about other users
• Post content that is defamatory, obscene, or violates others' rights
• Use the service to send spam or unsolicited communications

5. User Content

You retain ownership of any content you submit, post, or display on or through our service ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute your User Content solely for the purpose of providing and improving our services.

You are solely responsible for your User Content and represent that:

• You have the right to submit the content
• The content does not violate any third-party rights
• The content complies with all applicable laws and regulations

We reserve the right to remove any User Content that violates these Terms or is otherwise objectionable.

6. Payment Terms

6.1 Subscription Fees

Our service is offered on a subscription basis. You agree to pay all fees associated with your subscription plan. Fees are billed in advance on a monthly or annual basis, as selected.

6.2 Price Changes

We reserve the right to change our pricing at any time. We will provide at least 30 days' notice of any price changes. Your continued use of the service after the price change constitutes acceptance of the new pricing.

6.3 Payment Methods

We accept payment through credit cards, debit cards, and other payment methods as specified. You authorize us to charge your payment method for all fees due.

6.4 Refunds

Refund policies are detailed in our Refund Policy. Please review that policy for information about refund eligibility and procedures.

7. Intellectual Property

The service and its original content, features, and functionality are owned by Klero and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

8. Service Availability

We strive to maintain high availability of our service but do not guarantee uninterrupted access. The service may be unavailable due to maintenance, updates, or circumstances beyond our control.

We reserve the right to modify, suspend, or discontinue any part of the service at any time with or without notice.

9. Termination

You may terminate your account at any time by contacting us or using the account deletion feature in your settings.

We may terminate or suspend your account immediately, without prior notice, if you:

• Violate these Terms
• Engage in fraudulent or illegal activity
• Fail to pay fees when due
• Use the service in a manner that harms us or other users

Upon termination, your right to use the service will cease immediately. We may delete your account and data, subject to our data retention policies.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the service will be uninterrupted, secure, or error-free, or that defects will be corrected.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KLERO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability for any claims arising from or related to the service shall not exceed the amount you paid us in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Klero and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your use of the service, your User Content, or your violation of these Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

Any disputes arising from these Terms or the service shall be resolved in the courts of [Your Jurisdiction].

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date.

Your continued use of the service after changes become effective constitutes acceptance of the modified Terms.

15. Contact Information

If you have any questions about these Terms, please contact us:

• Email: legal@klero.com
• Address: [Your Company Address]